Privacy Policy

Thank you for considering Soeurs Jewellery for your next piece.  Our team respect and value your privacy and have taken several measures to ensure this remains protected in alignment the General Data Protection Regulation (GDPR).

In addition to its general obligations to comply with Applicable Law, we shall always comply with all applicable data protection and privacy legislation; utilise adequate organisational and technical measures so as to safeguard Personal Information from loss, destruction and/or unauthorised access; and where required, enter into a data transfer agreement and/or data processor agreement (or equivalent) in the form required under Applicable Law.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

How do we use your personal data?
We use your personal data to provide a service and offer to you.  Generally, we use the order information which is used to fulfil any orders placed through the site, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:
- Communicate with you;
- Monitor our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We may also use your personal data to carry out research about our visitors' demographics, interests, and behaviour. We do this to better understand our visitors. This research is compiled and analysed on an aggregated and anonymous basis. Whenever and wherever we collect, process or use personal data, we take steps to ensure that it is treated securely and in accordance with our privacy policy.

Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:

We may pass your personal data to anyone who needs the data to fulfil your request for our services or process any payment. Except as set out above, we will not disclose your personal information unless we are obliged to do so or allowed to do so, by law, or where we need to do so in order to run our business (for instance where we outsource services or other people process data for us).

Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out.
By emailing us at, we will no longer collect or sell your personal information. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications.

Interactive Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at You can opt out of targeted advertising by contacting us at or clicking the link to unsubscribe at the bottom of our newsletters.

Your rights
We comply with the applicable privacy and data policies set forthright in the United Arab Emirates. If you are a European resident, we note that we are processing your information to fulfil contracts we might have with you, please note that your information will be transferred outside of Europe in order to fulfil any orders placed. 

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Direct Marketing
You may at any time request us to stop using your personal data for direct marketing purposes. If you wish to do this, please contact us.

Our website contains links to external sources, but this privacy policy applies only to personal data collected via websites operated by Soeurs Jewellery. We are not responsible for the privacy practices of these or other sites. We encourage our visitors to be aware when they leave our website, and to read the privacy policy of other sites that collect or use personal data

This site is developed over a highly secure platform and is PCI level one secure, which provides you with the reassurance of your personal and card details being handled, managed, and processed securely.  That said, we cannot guarantee 100% security, therefore please ensure you refrain from using the internet on unsafe and unsecure networks.

Contact Us
For more information about our privacy practices, or if you would like to discuss the policy further, please e-mail